Service Technician

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About the job

We’re seeking a Dynamic Service Technician to join our client’s team and be the front line hero for our customers. From installations to troubleshooting and beyond, you’ll play a pivotal role in ensuring seamless operations and customer satisfaction.


Customer Technical Support (30%)

  • Conduct new machine installations and system setups with precision.
  • Perform equipment tests and validations to guarantee flawless performance.
  • Respond to emergency troubleshooting and repairs with urgency.
  • Deliver maintenance and training visits to empower customers.
  • Provide comprehensive operator and maintenance personnel training.
  • Identify spare parts and offer tailored recommendations to meet customer needs.

Production and Assembly Support (40%)

  • Assist in assembling machines, ensuring every component fits perfectly.
  • Conduct run-off testing of new equipment to meet our high standards.
  • Collaborate with customers to perform factory acceptance tests on new equipment.

Technical Inquiry Management (30%)

  • Manage customer inquiries via hotline calls, providing swift and effective solutions.
  • Compile bill of materials for repair or upgrade kits.
  • Identify required spare parts for repairs and maintenance.
  • Collaborate with software engineering to troubleshoot and identify machine issues.

Minimum Requirements

  • Associate’s degree in Mechanical Engineering, Electrical Engineering, or related field.
  • 3-5 years of technical experience, with 2-3 years in assembly, manufacturing, service, or repair.
  • Proficiency in mechanical and electrical skills with hands-on capability.
  • Experience with PC/PLC systems and software programming troubleshooting.
  • Ability to read and interpret engineering drawings and schematics.
  • Training and understanding of liquid reactive resins processing.

Preferred Qualifications

  • Knowledge of electronic equipment, computer hardware, and software.
  • Practical application of engineering science and technology.
  • Familiarity with machines, tools, and maintenance.
  • Bilingualism is a plus.
  • Strong mathematical skills.
  • Understanding of production processes and quality control.
  • Proficiency in curriculum and training design.

Travel time approximately 50%

For more information, apply now.