Service Technician

Are you looking for an exciting new career challenge?

We are looking to hire a Service Technician for a global leader in oil-free chillers. For this role, we are looking for candidates based in the East Coast of the US, ideally Virginia.

Role responsibilities:

As Service Tech, you are responsible for delivering outstanding technical service and customer support through on-site service visits, remote diagnostics, phone support, equipment startup, commissioning, troubleshooting, warranty support, and preventative maintenance. Here, you will support the company’s customers by ensuring chillers are operating safely, efficiently, and in accordance with company standards. You will be responsible for:

• Provide exceptional technical service on chillers, including indoor and outdoor equipment
• Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance
• Diagnose and resolve operational issues accurately, safely, and professionally
• Travel within the assigned local market and occasionally beyond, as required by business needs
• Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues
• Complete installations, equipment deliveries, and removals in accordance with company standards
• Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require
• Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements
• Recommend repair, replacement, or service options to customers when appropriate
• Promote service agreements and additional service work to support customer needs and equipment reliability
• Leverage technical support from head office or other internal resources when needed
• Complete service documentation, reports, and administrative requirements accurately and on time
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements
• Assist with other related duties as assigned by management

What we are looking for:

We are looking for someone with a minimum of four years of HVAC field service experience, and chiller service experience strongly preferred. We are looking for:

• Experience with Turbocor and/or magnetic bearing systems is considered a strong asset
• Experience performing startup, commissioning, troubleshooting, preventative maintenance, and warranty service
• Experience working directly with customers in a field service or technical support environment
• Ability to work independently in the field while knowing when to escalate or seek additional technical support
• Technical school diploma, HVAC certification, or equivalent technical training preferred
• EPA certification required where applicable.
• Valid driver’s license with an acceptable driving record required.
• Additional state, local, or trade licenses may be required based on the employee’s assigned work location and applicable law.

Technical Skills:

• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.
• Ability to troubleshoot complex HVAC and chiller operational issues.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
• Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.
• Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.
• Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

What’s in it for you?

• Competitive compensation.
• Health, vision, dental benefits, STD & LTD from day one.
• 401(k) plan with up to 6% employer match.
• Training and professional development programs.
• Annual performance reviews and career advancement opportunities.
• A collaborative global environment with opportunities for growth.
• The opportunity to be part of a dynamic and growing business in a sustainable industry.

Sound interesting? Apply today to find out more.