Service Operations Manager

Are you looking for an exciting new career challenge?

We are looking to hire a Service Operations Manager (Data Center) for a global leader in oil-free chillers. For this role, we are looking for candidates based in the East Coast, ideally Virginia.

Role responsibilities:

The Service Operations Manager – Data Center is responsible for leading and optimizing service operations across the AMER region in support of mission-critical data center environments. You will:

• Lead regional service operations supporting the company’s chiller systems in data center environments across AMER
• Oversee execution of preventive maintenance, start-ups, commissioning support, warranty, and emergency service activities
• Ensure high-quality service delivery while maintaining safety, efficiency, and customer satisfaction
• Lead, mentor, and coordinate field technicians specialized in data center cooling
• Act as the primary escalation point for critical service incidents
• Coordinate rapid response and recovery during system failures
• Ensure clear communication with customers and internal stakeholders
• Lead root cause analysis (RCA) and corrective action implementation
• Optimize technician scheduling, utilization, and resource allocation
• Improve response times and operational efficiency
• Ensure coverage for mission-critical environments
• Identify service revenue opportunities through field insights
• Track KPIs such as response times, PMA completion, and system uptime

What we are looking for:

We are looking for someone with 5–10 years of experience in HVAC or critical cooling service operations and experience in mission-critical environments (data centers, healthcare, industrial). You should have:

• Proven experience leading field service teams and improving performance
• Experience managing service profitability and operational efficiency
• Degree in Mechanical Engineering, HVAC, or related technical field preferred
• Strong knowledge of chiller systems and HVAC service operations
• Understanding of maintenance programs, commissioning, and lifecycle services
• Ability to analyze operational data and drive improvements
• Operational leadership
• Escalation management in mission-critical environments
• Customer focus and relationship management

What’s in it for you?

• Competitive compensation
• Health and dental benefits from day one
• Retirement savings plan with employer contribution (RRSP or 401(k), depending on location)
• A collaborative global environment with strong growth opportunities

Sound interesting? Apply today to find out more.