Service Engineer

CrimsonXT is partnered with a leading manufacturing company, who are seeking a Service Engineer specializing in Impregnation to join their team. From installations to troubleshooting and customer support, your expertise will be critical in driving their mission to exceed expectations.

Responsibilities

On-site Technical Support (50%)

• Lead new machine installations and system setups, ensuring flawless execution.
• Conduct equipment tests and validations to guarantee optimal performance.
• Respond swiftly to emergency troubleshooting and repairs, keeping operations running smoothly.
• Provide maintenance and training visits, empowering customers with knowledge and confidence.
• Deliver comprehensive training sessions for operators and maintenance personnel.
• Expertly identify spare parts and make tailored recommendations to meet customer needs.
• Modify NC code for new part production and introduce and test new resin materials.
• Evaluate machines for upgrades or replacements.

Production and Assembly Support (30%)

• Assist in machine assembly, ensuring precise installation of electrical, mechanical, and pneumatic components.
• Conduct run-off testing of new equipment prior to Factory Acceptance Testing (FAT).
• Collaborate with customers to perform factory acceptance tests on new equipment.
• Establish NC code for part patterns and configure systems in collaboration with software engineering.
• Conduct lab trial setups and trials, contributing to product development.

Technical Inquiry Management (20%)

• Manage customer inquiries via hotline calls, providing timely and effective solutions.
• Compile bill of materials for repair or upgrade kits.
• Identify required spare parts for repairs and maintenance.
• Collaborate with software engineering to troubleshoot and diagnose machine issues.
• Make recommendations for repairs or upgrades to enhance system performance.

Minimum Requirements

• Bachelor’s or Associate’s degree in Mechanical Engineering, Electrical Engineering, or related field.
• 5-7 years of technical experience, including 3-5 years in assembly, manufacturing, service, or repair.
• Proficiency in mechanical and electrical skills with hands-on capability.
• Experience with PC/PLC systems and software programming troubleshooting, preferably with Beckhoff controllers.
• Proficient in NC code and skilled in reading and interpreting engineering drawings and schematics.
• Training and understanding of liquid reactive resins processing.

Preferred Qualifications

• Knowledge of electronic equipment, computer hardware, and software.
• Practical application of engineering science and technology.
• Familiarity with machines, tools, and maintenance.
• Bilingualism is a plus.
• Strong mathematical skills.
• Understanding of production processes and quality control.
• Proficiency in curriculum and training design.

Contacts

• Engage with customer employees at various levels, from shop floor operators to management, including international locations.
• Collaborate closely with colleagues in sales and engineering, as well as support resources globally.

Work Context/Other

• Communication via various channels, including telephone, email, and face-to-face discussions.
• Physical tasks including sitting, walking, running, and standing.
• Exposure to sounds, noise levels, and hazardous conditions.
• Decisive decision-making in conflict situations.
• Adherence to strict deadlines and safety protocols.
• Indoor work environment in environmentally controlled conditions.
• Use of common protective or safety equipment.

Travel Time: Approx. 40%-50%.

If this sounds interesting, apply now.