Field Service Technician

Our client is a pioneer and world leader in manufacturing high-efficiency, oil-free chillers – now actively recruiting for talented HVAC Chiller Technicians!

Position:

The HVAC Field Service Technician will be based out of Maryland and is responsible for serving our customers either on site, by phone, or via remote internet connection. You’ll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Responsibilities:

• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor chillers
• Service and troubleshoot chillers in the field
  • In your local market or travelling as required
• Interact with customer to guide them on the operation and maintenance of their equipment
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target the customer’s operational problems
• Being on-call to receive emergency customer calls approximately one week per month/2 months
• Keep the customer informed as to the nature of the service performed, as well as outstanding issues
• Ensures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed promptly
• Utilises technical support available at the head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists the head office with other related duties as required

Qualifications:

• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
  • Turbocor/mag bearing is an asset
• Strong troubleshooting abilities
• Problem-solving abilities
• Strong communication skills
• Excellent organisational skills
• Able to work in a team or independently

Benefits

• Competitive salary – $120K!
• Basic group insurance is paid 100% by the employer
• Employer 401K matching (up to 6%)
• Opportunity for career advancement
• Annual performance reviews
• Training program
• Growing business and industry

Sound interesting? Apply today to find out more.