Head of Customer Success

Are you looking for an exciting new challenge?

We have partnered up with a leading provider of turn-key material handling systems and solutions, which has firmly established its presence in the market. Our client is on a mission to expand their operations across the US territory, and as a result, we are seeking a dynamic and driven Head of Customer Success to play a key role in this exciting growth journey.

As the Head of Customer Success, you will be responsible for overseeing our existing team of dedicated Customer Success Managers and Territory Technicians. Your primary objective will be to lead and develop this team, fostering a customer-centric culture while ensuring the highest level of satisfaction for our clients. In line with our ambitious growth plans, you will be instrumental in tripling the size of the customer success team over the next couple of years.

Responsibilities:

• Lead, mentor, and guide the Customer Success Managers and Territory Technicians to achieve their individual and team target.
• Develop and implement strategies to enhance customer satisfaction, retention, and success metrics.
• Collaborate closely with the Sales and Marketing teams to align customer success efforts with business goals.
• Analyze customer feedback and data to identify areas for improvement and recommend actionable solutions.
• Work with cross-functional teams to streamline processes and optimize customer onboarding and support experiences.
• Report directly to the President of North America, providing regular updates on the team’s performance and growth initiatives.

Requirements:

• A proven track record in the warehouse automation industry, demonstrating a comprehensive understanding of material handling systems and solutions.
• Minimum of 3 years of experience in managing customer success teams, preferably within a related field.
• Experience in scaling and expanding customer success teams, showcasing your ability to recruit, onboard, and train new team members effectively.
• Exceptional communication and leadership skills, empowering you to inspire and motivate your team to achieve outstanding results.
• A strategic mindset with the capability to analyze data and customer insights to drive continuous improvement.

If this role sounds of interest please apply below.