Field Service Technician

Our client is a pioneer and world leader in manufacturing high-efficiency, oil-free chillers – now actively recruiting for talented HVAC Chiller Technicians!

Position:

The HVAC Field Service Technician will be based out of Ohio and is responsible for serving our customers either on-site, by phone, or via remote internet connection. You’ll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Responsibilities:

• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor chillers
• Service and troubleshoot chillers in the field
  • In your local market or travelling as required
• Interact with customer to guide them on the operation and maintenance of their equipment
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target the customer’s operational problems
• Being on-call to receive emergency customer calls approximately one week per month/2 months
• Keep the customer informed as to the nature of the service performed, as well as outstanding issues
• Ensures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed promptly
• Utilises technical support available at the head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists the head office with other related duties as required

Qualifications:

• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
  • Turbocor/mag bearing is an asset
• Strong troubleshooting abilities
• Problem-solving abilities
• Strong communication skills
• Excellent organisational skills
• Able to work in a team or independently

Benefits

• Competitive salary – $120K!
• Basic group insurance is paid 100% by the employer
• Employer 401K matching (up to 6%)
• Opportunity for career advancement
• Annual performance reviews
• Training program
• Growing business and industry

Sound interesting? Apply today to find out more.